We recently transferred Family360 on iOS to a new Apple Developer account. As a result, Sign in with Apple is creating a new user account instead of recognizing your old one.

To restore your previous access:

1. Log in with Google if possible, or continue log in with Apple.

2. Tap "Restore Purchase" on the Premium screen.

3. Ask your family for the Circle Code and rejoin your circle (We can fetch your circle code with your contact number please email us with your contact number).

4. If you were the admin, please contact support — we’ll help you regain admin rights.

For a smoother experience going forward, we recommend using Login with Google or Login with Email instead of Apple Sign-In.

Website chat is not the official support channel Please contact us via email @ testlab.dev.ic@gmail.com or support@family360.app

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Issue: After logging in again, my name appears as "Unknown." What should I do?

Solution:
Please open the app and go to Menu > Profile to update your name and profile picture. This is your new profile, and any older profiles will no longer update automatically.

If you see duplicate profiles in your Circle, you can remove them by going to Circle Settings > Remove Members.

Also, if the Circle admin was reset, make sure to assign admin rights to your current profile (the one you're logged into now). Giving admin access to an older profile won't work, and you won’t be able to manage the Circle properly.