HOW TO CHECK IF I HAVE THE CORRECT LOCATION PERMISSION AND BATTERY OPTIMIZATION DISABLED?

For checking battery optimization :

  • Go to 'Settings' on the phone

  • Tap on 'Apps', tap on 'Family360', tap on 'Battery' (may have to tap on 'Advanced' to see this)

  • Find 'Battery optimization'. This needs to say 'Not optimized'. If it does not, go to the next steps

  • Tap on 'Battery optimization' here, and again on the next screen, then tap on 'All apps'

  • Find and tap on 'Family360' in the list, tap on 'Don't optimize'

For checking location permission :

For Android 10 ( Q ) OS:

  • Go to 'Settings' on the phone

  • Tap on 'Apps', tap on 'Family360', tap on 'Permissions'

  • Change the 'Location permission' access to 'Allow all the time' if it isn't already set.

  • Change the 'Physical activity permission' to 'Allow' (if it is not set already)