COMMON FIXES FOR ISSUES WITH LOCATION UPDATING

The compliant iOS update is live on AppStore, please update your iOS and android app to the latest versions if not done already.

App store link(iOS) & Playstore link (Android)

Please contact us at the support team we have an awesome support team that will resolve your issues super fast!

Extremely delayed place alerts and incomplete location history?

If your or any other android device in your circle sends place alerts very late, please do this setting on their phone.

Family360 > Settings > Show notification when checking location > Yes

If the location of any member in your circle is not updating, please ask the person (whose location is not updating) to perform these steps.

PLEASE NOTE THAT THIS NEEDS TO BE DONE ON THE PHONE THAT IS NOT UPDATING LOCATION, FOR EXAMPLE, IF YOU ARE THE MOTHER AND ARE UNABLE TO TRACK YOUR DAUGHTER'S PHONE, YOU (OR YOUR DAUGHTER HERSELF) NEED TO CHECK THESE SETTINGS IN YOUR DAUGHTER'S PHONE AND NOT YOURS!

The first thing to try would be to uninstall the app and reinstall it. If that doesn't help go through the steps mentioned below.

For  iOS:

  • Check location permission is set to Always for Family360

  • The device should not be in battery saver mode(location history may not get updated).

  • Background fetch should be enabled for Family360

  • If the location is not updating even on opening the app on the device, tap on the gear icon on the map, then toggle location sharing switch OFF then ON.


For  Android:

  • Tap on three horizontal lines on the top left side of the app.

  • If the location is not updating even on opening the app on the device, tap on the gear icon on the map, then toggle location sharing switch OFF then ON.

  • Restart app and see if location updates.

  • Scroll and find the Settings option in the navigation menu.

  • Tap on Disable battery optimization and follow the steps and recheck the settings accordingly.

  • if the issue persists, please email us at support@family360locator.com.

  • We shall reach back within a few minutes and assist you.

Also please check the location permission for Family360 is set to "Allow always" (for Android 10 + devices), steps are mentioned below.

For Android 10 ( Q ) OS:

  • Go to 'Settings' on the phone

  • Tap on 'Apps', tap on 'Family360', tap on 'Permissions'

  • Change the 'Location permission' access to 'Allow all the time'

For OPPO, XIAOMI, HUAWEI and ONE PLUS ( Q ) OS:

  • Following the on-screen steps (in Family360 > Settings> disable battery optimization screen) should fix the issue, enabling auto-start and disable app battery saver.

  • If still there are some issues with location updating check the in-depth tutorial for ONEPLUS XIAOMI   HUAWEI & OPPO

For Android 9 (Pie) OS:

  • Go to 'Settings' on the phone

  • Tap on 'Apps', tap on 'Family360', tap on 'Battery' (may have to tap on 'Advanced' to see this)

  • Find 'Battery optimization'. This needs to say 'Not optimized'. If it does not, go to next steps

  • Tap on 'Battery optimization' here, and again on next screen, then tap on 'All apps'

  • Find and tap on 'Family360' in the list, tap on 'Don't optimize'

For Samsung phones on Android 9 (Pie) OS:

  • Apps that have not been opened in three days go into 'sleep mode' on Samsung phones

  • Family360 in 'sleep mode' will not update a member's location

  • Open Family360 every two days to prevent it from going into 'sleep mode'

For Android 10 ( Q ) OS:

  • Go to 'Settings' on the phone

  • Tap on 'Apps', tap on 'Family360', tap on 'Permissions'

  • Change the 'Location permission' access to 'Allow all the time'

  • Change the 'Physical activity permission' to 'Allow'

For Huawei phones:

  • Go to 'Settings'

  • Tap on ‘Advanced settings’, tap on ‘Battery Manager’

  • Tap on ‘Protected apps’, find Family360 and toggle the setting to protect it from having background data restricted

Go to the Android phone Settings, tap on Apps, tap on Family360

  • 'Data usage' setting: turn on 'Background data' and turn on 'Unrestricted data usage"

  • OR you may see: ‘Mobile Data’ setting: turn on ‘Allow background data usage’ and ‘Allow app while Data saver on’

  • ‘Permissions’ setting: turn on ‘Location’ (other permission settings ensure Family360 features work as intended. ‘Calendar’ is not required)

  • ‘Notifications’ setting: these settings should be turned on in order to receive Place alerts, driving alerts and other notifications from the app

Go to the Android phone Settings, tap on ‘Device maintenance’ (for Android 7 OS)

  • ‘Battery’ setting: turn off power-saving mode

  • ‘App power monitor’: make sure Family360 is not in the list in this section

  • Scroll down to ‘Unmonitored app’ section and tap on it. Add Family360 to this list to help ensure location data is always current

Go to the Android phone Settings, tap on ‘Connections’ OR 'Network"

  • 'Wifi’ setting: turn on Even when not connected, Wifi can detect the location of routers, helping to improve location accuracy

  • 'Mobile data' OR 'Data usage’ setting: turn ‘Data saver’ off. Turn on ‘Mobile data’

  • OR turn off 'Limit mobile data usage'
    Android 8 OS or lower: 'Keep Wifi on during sleep': Go to the Wifi setting, tap on 'Advanced', turn on 'Keep Wifi on during sleep'. This will help prevent location inaccuracies while the phone is not being used.